Delta Airlines

Problem

Delta Air Lines, a renowned leader in safety, innovation, reliability, and customer experience, was faced with a toxic team situation occurring in one of its major divisions. Head of supply diversity Karmetria Burton quickly realized that the team was struggling, and she was struggling to find the leadership center to pull it all together. This newly-created department was crucial to Delta’s efforts to demonstrate commitment to its supplier diversity initiative, so team success was imperative for company success in this arena.

Solution

Pena Global began by conducting initial behavioral assessments, first with Karmetria and then with each of her team members, and also closely examining their current operations and standards. But it didn’t stop there – Rico also leveraged training tools and behavioral assessments – like the DISC Analysis – to help bring awareness to Karmetria’s team members’ individual styles. As a result, the supply diversity team at Delta Air Lines saw the first successful annual strategy session, and the supply diversity team later went on to be recognized for its initiatives with the company’s top minority-owned, women-owned and small business suppliers.